1. Service-Based Nature of Our Work
Most of our offerings are professional services and strategic advisory deliverables. Because work often begins immediately after confirmation, refunds are handled based on project stage and agreement terms.
2. Cancellations Before Work Starts
If you cancel before any consultation, planning, or delivery activity begins, you may request a full or partial refund depending on administrative costs already incurred.
3. Cancellations After Work Starts
If work has commenced, refund eligibility is assessed based on completed deliverables, scheduled sessions, allocated team time, and any third-party costs.
Where applicable, we may offer a partial refund, project credit, or reallocation to another service phase.
4. Non-Refundable Items
The following are generally non-refundable once delivered or initiated:
- Completed consultations and strategy sessions
- Custom reports, audits, and communication frameworks
- Workshops, training sessions, and event facilitation already conducted
- Third-party costs approved by the client
5. Refund Request Process
To request a refund, contact us with your project reference, payment details, and reason for request. We review each case carefully and respond within a reasonable timeframe.
Approved refunds are processed using the original payment channel where possible.
6. Agreement Priority
If a signed service contract includes specific cancellation or refund terms, those signed terms take priority over this general policy.